a. Online
To order an item, click on the desired image. This will show a larger image with description, sizes and prices. You will see the shopping cart logo.
Click on this logo to add the item to your shopping cart. Once you have selected all the required items click on ‘Confirm order’. Then complete and submit the secure online order form with your information which will be confidentially encrypted.

b. By email
Email your order to orders@tapestry-art.com. We will need full particulars of your order requirements, your name, address, telephone number and full credit card information. Select economy or express shipping. You can safely email credit card information by sending the first eight digits on one email and the remaining details on a second email.

c. By telephone
Toll free service in N. America: 1-877 874-3899. Office hours are Monday to Saturday 9.00am to 5.00pm, west coast time. We can assist you by telephone with any questions though your order should be made on the online shopping cart or by email since our credit card processing company require us to have a hard copy of all orders.

d. By mail
Send the printable order form to: Tapestry Art Designs, 4420 West Saanich Road, Victoria, BC, Canada, V8Z 3G0

• Payment
We accept payment by Visa, Mastercard, certified cheque or bank draft.

• Delivery and shipping
Orders are generally shipped within a few days (often on the same day) to allow time for any custom finishing. We will advise you if there will be any delay. We use the mail service which we find to be less expensive and more efficient than couriers. Surface (ground) shipping is included in the tapestry purchase price. Express or courier service is charged at cost – we can quote you for this if you wish.

• Our returns guarantee
If the tapestry is not suitable you may return it within 30 days of receiving it for a full refund, less outward shipping. Call us for a returns authorization number – this must be placed on the outside of the package and it is imperative that you also write clearly on the package “Goods returned to original supplier”. We charge no restocking or return fee but you are responsible for all return costs. Returns must be made by regular surface mail service only, not by Express service, UPS or another courier.

• Privacy policy
We fully respect your privacy and pledge never to disclose any information about you to any third party, unless legally required.