Please click on these frequently asked questions about tapestries and for information about our tapestry hangings and services.
Where are the tapestries made?
What materials are used?
Are they made by hand or machine?
How do I hang my tapestry and care for it?
How accurate are the colours on the website?
What should I consider when selecting a tapestry?
Size: proportion is important so allow for surrounding wall space. Note that sizes can vary +/- 5% since these are woven products. We show dimensions by height x width. None of the weavers produce custom sizes; tapestries are available only in the sizes shown on the website.
Colour: you will probably want to ‘tie-in’ the tapestry into the existing décor. You can accentuate this by hanging cords with tassels on either side – this also adds more drama. See our How to Hang a Tapestry page.
Style: our range is enormously wide, including medieval, renaissance, rustic, elegant, arts and crafts, and impressionist scenes. Enjoy browsing through the Display Ideas gallery.
Can I order online by credit card with peace of mind?
Alternatively you can safely email credit card information. We will need the 16 numbers, the expiry date, your name as it appears on the card, and the three number CSV by the signature panel. We suggest, for security, that you send the first 8 numbers, your name and the CSV numbers on one email, and then the last 8 numbers and the expiry date on a second email. We will confirm receipt of these and will later confirm the tapestry shipping. Unlike other companies, we make no charge on your credit card before the day of shipping.
What forms of payment are accepted?
What currency applies?
Do you charge sales tax?
How do you deliver? What are the shipping costs?
We have two shipping options, standard (ground/surface) and express.
Shipping to USA and Canada
* Standard
Free shipping
* Express
- up to $150 express shipping cost is $25
- $151 – $350 express shipping cost is $30
- $351 – $650 express shipping cost is $35
- $651 – $1,000 express shipping cost is $45
- $1,001 – $1,500 express shipping cost is $55
- $1,501 – $2,500 express shipping cost is $75
- Over $2,500 express shipping cost is $95
Shipping to the rest of the world
* Standard
- up to $150 standard shipping cost is $30
- $151 – $650 standard shipping cost is $45
- $651 – $1,500 standard shipping cost is $60
- Over $1,501 standard shipping cost is $85
* Express
Please ask us for a quote since the cost varies according to the weight and value of your tapestry order as well as your location.
Insurance is included. However mail service is uninsurable to some countries, mostly African or Asian, so these require a more expensive courier service – we will advise you if this is applicable.
Delivery times
Approximate delivery times are below. The times below reflect the shipping times from the date we send an item, not the date of your order. We will keep you informed and provide tracking information when applicable.
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Please email us if further clarification would be helpful.
Will I receive confirmation of my order?
May I return the tapestry?
Borders are non-returnable since they are custom cut lengths.
Supposing I find a better price elsewhere?
What is your privacy policy?