Ordering tapestries – How to order your wall tapestry online, with notes about the shipping of tapestry orders for delivery worldwide. Please don’t hesitate to contact us with any questions.
To order an item on our website, click on the desired image. This will show a larger image with description, sizes and prices and the add to cart logo will appear.
Click on this logo to add the item to your shopping cart. You may continue shopping and once you have selected all the required items, click on Proceed To Checkout. Then complete and submit the secure online order form with your information which will be confidentially encrypted. This enables payment by Visa, Mastercard or American Express. Please note that we do not charge your card until the day we ship to you. We also accept payment by bank draft, wire transfer, certified cheque, or, (Canada only) Interac email money transfer. (Your shopping cart will still ask for credit card details so please complete the order process even though we will not make any charge – doing this confirms your order in our system).
Email your order to [email protected]. We will need full particulars of your order requirements, your name, address, telephone number and full credit card information. Select economy or express shipping. You can safely email credit card information by sending the first 8 numbers, your name and the CSV numbers on one email, and then the last 8 numbers and the expiry date on a second email. We will confirm receipt of these and will later confirm the tapestry shipping details.
Dial +1 (450) 965-9633. Office hours are Monday to Friday 9.00am to 5.00pm, Eastern Daylight time. We can assist you by telephone with any questions though your order should be made on the online shopping cart or by email since our credit card processing company requires us to have a hard copy of all orders.
We accept payment by Visa, Mastercard, American Express, certified cheque, wire transfer, bank draft, or (Canada only) Interac email money transfer. All prices are in US$ and are converted for our Canadian banking requirements. Then, charges are converted by customers’ banks at their prevailing rate. See notes above for further information. Payments will appear on your statement as being made to “Classic Home Tapestries Inc”. We make no charge until the day of shipping or just beforehand.
No sales taxes will appear on the invoice except for deliveries to Canada where the appropriate Federal and Provincial sales tax rates apply. Please note that where applicable, VAT taxes may be levied. Customs duties rarely apply due to Canada’s extensive free trade agreements but if they are assessed they are the customer’s responsibility.
Shipping of tapestries
Orders are generally shipped within a few days (often on the same day) to allow time for the finishing work (adding the lining and rod pocket). We will advise you if there will be any delay.
There are two shipping options, standard (ground/surface) and express (rates are in US$).
Shipping to USA and Canada
Order value: up to $150 express shipping cost is $25
$151 – $350 cost is $30
$351 – $650 cost is $35
$651 – $1,000 cost is $45
$1,001 – $1,500 cost is $55
$1,501 – $2,500 cost is $75
Over $2,500 cost is $95
Shipping to the rest of the world
Order value up to $150 shipping cost is $30
$151 – $650 cost is $45
$651 – $1,500 cost is $60
Over $1,501 cost is $85
Please ask us for a quote since the cost varies according to the weight and value of your tapestry order as well as your location.
Costs are in US$. Insurance is included. However mail service is uninsurable to some countries, mostly African or Asian, so these require a more expensive courier service – we will advise you if this is applicable.
Approximate delivery times are below. The times below reflect the shipping times from the date we send an item, not the date of your order. (“Days” refers to business days.) You will receive an email confirmation after you place your order which will indicate the estimated shipping date. We use UPS Shipping Services worldwide and we keep you fully informed with tracking information on all shipments.
|Canada, USA||Europe||Rest of the World|
|Delivery||3-10 days||1-2 days||7-14 days||2-5 days||10-21 days||2-7 days|
Your shipment will include helpful information about the hanging and care of your tapestry.
Our returns guarantee
If the tapestry is not suitable you may return it within 30 days of receiving it for a full refund, less outward shipping. This does not apply to non-returnable items or custom orders. They must be odour-free. Call us for a returns authorization number – this must be placed on the outside of the package and it is imperative that you also write clearly on the package “Goods returned to original supplier”. We charge no restocking or return fee but you are responsible for all return costs. Returns must be made by regular surface mail service only, not by Express service, UPS or another courier.
We fully respect your privacy and pledge never to disclose any information about you to any third party, unless legally required. When ordering from our website, you will need to provide information to complete a transaction including your address, telephone number, email address and credit card information. This information is securely encrypted using the strongest algorithms available – as secure as online banking. We do not store this information.